"Urszula has a calm and direct style. She looks at you in the eyes. Urszula asks great questions and she will ask further questions to make sure she understands what the client means; she also interprets one's body language to comment on the emotional elements of one's statements. Urszula offers options when discussing a program she is proposing for a client to begin or use. She takes her time to review previous client work before proceeding to another step of the process."